Shipping policy

Shipping:
Communication is extremely important to me!
Please contact me, and I will do my best to meet your needs and answer your questions at babecrochetco@gmail.com.
You can refer to the following shipping policies for my store:

Processing times before shipment:
Current processing times are stated clearly in each item's description. The processing times stated do not include shipping (delivery) time.

Shipping addresses:
Buyer is responsible for making sure that the shipping address is correct at time of purchase. Customer assumes responsibility for the accuracy of the shipping address, and any shipping errors that may occur as a result of an incorrect address. 

DELAYED, LOST, STOLEN, OR DAMAGED PACKAGES:
- babé crochet is not responsible for shipping delays or returned packages due delays at customs, or due to labor disputes or other disruptions by any domestic or international postal carrier, including Canada Post.
- If it looks as if your package might have been lost in transit please contact me.
- Buyer is responsible for having a secure area for the package to be delivered. Items that are lost or stolen after being marked "delivered" by the shipping company are the responsibility of the buyer, and not the responsibility of my shop. 
- If an item is lost or stolen in transit I am happy to assist with filing a claim or communicating with the postal service.
- If an item is returned to me by the post office as "undeliverable" for any reason I can resend it to the buyer, with buyer re-purchasing new postage. 
- If an item is damaged upon arrival, whether by faulty design or by rough transit please contact me immediately. Depending on the situation I will work with you to either replace, fix, exchange, or return the item, and I will help with filing shipping company’s claim.

Mailing Options:
UK:
- Royal Mail Second Class Signed for
International (but Australia and P.O. Boxes):
- Royal Mail International Tracked and Signed
Australia and P.O. Boxes:
- Royal Mail International Tracked

Once I ship your order on time as promised according to the ship-by date stated on your invoice and it is in the possession of the postal service I cannot control the delivery time of your order.

Insurance & Shipping Confirmation
All packages are shipped without added insurance. Additional fees apply. 

Reminder to International buyers (outside the US):
- babé crochet and the Royal Mail are not responsible for packages that are held over or delayed in Customs. 
-The buyer is responsible for any VAT/import/duty taxes or fees that may be levied upon package's arrival. Please be aware of these charges for your individual country prior to purchase. Check your country's postal website for rules before purchase. Your postal service could hold your package for VAT charges and will not release the package to you until you pay this fee.